Shipping policy

Local flower delivery

Place your flower order online. We deliver within a 15-mile radius of Tonypandy, including eligible addresses in Bridgend and the South Wales Valleys. Shopify calculates the delivery charge from the recipient’s address at checkout using a straight-line radius.

Delivery charges

Area	Delivery distance	Charge
Local	Up to 8 miles	£6
Local Plus	Over 8 miles, up to 12 miles	£8
Local Extra	Over 12 miles, up to 15 miles	£10

Delivery days and your preferred date

We deliver Monday to Saturday, usually in the afternoon. Choose an available date in the product calendar; Sundays and closed dates are unavailable. Please contact us before ordering for same-day flowers or an essential arrival time, particularly for a funeral. A preferred date entered with your flowers is a request, subject to confirmation.

Addresses outside the 15-mile delivery radius are not available through our standard online checkout. Contact us before ordering if your address is outside the area or if timing is essential. Read our Terms & Conditions for the full delivery terms.

Call 01443 567 048 or email nikita@thistlecraft.florist for delivery enquiries.

7. Delivery

We will use reasonable efforts to deliver your floral arrangements on the requested delivery date. However, please note that delivery times are estimates only and cannot always be guaranteed due to circumstances beyond our control, including: traffic, road closures, severe weather, vehicle breakdown, accidents, recipient availability, and force majeure events. 

Delivery shall be considered complete once the flowers have been: handed to the recipient; handed to another responsible person at the delivery address; left in a safe place in accordance with customer instructions; or left where it is reasonable to do so if no alternative instructions have been provided. 

Risk in the goods, including your wedding flowers, passes to the recipient upon delivery.

8. Failed Deliveries

Where flower delivery cannot be completed due to:  an incorrect address; incomplete delivery information; no access to the property; refusal to accept delivery; or the recipient being unavailable, additional delivery charges may apply before redelivery is attempted. Refunds will not normally be given where delivery failure results from incorrect information supplied by the customer, which can affect orders for floral arrangements and wedding flowers.